General terms and conditions of business

General Terms and Conditions

Terms of Use

The content of this website is provided for information purposes only. The information is intended solely for personal use. Any further use, in particular the storage of content in databases, reproduction, and any form of commercial use, as well as the disclosure to third parties – including in part or in modified form – without the consent of the website owner is prohibited. Hyperlinks to this website are welcome. The integration of individual pages of our website into external frames is not permitted.

No legal transactions shall arise between the owner and users through the use of the options provided on the website. Any further action between the provider and the users shall be at the sole discretion of the users. The use by third parties of contact details published as part of the legal disclosure requirements for the purpose of sending unsolicited advertising or informational material is expressly prohibited. The operators of this website expressly reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.

Disclaimer

Due to the technical nature of the Internet, no guarantee can be given for the authenticity, accuracy or completeness of the information made available online. No guarantee is given for the availability or operation of this website or its content. To the extent permitted by law, any liability for direct, indirect or other damages, irrespective of their cause, arising from the use of or inability to use the data and information provided on this website is excluded.

1. DELIVERY CONDITIONS

Delivery Area

We deliver within the EU. For orders outside the countries specified by us, please contact us regarding shipping costs.

Minimum Order Quantity

The minimum order quantity is 1 bottle. There is no minimum order value. Individual tasting packages can be put together using any of our products.

Delivery

Goods are delivered in cartons by post, rail or forwarding agent.

Packaging

If necessary, bottles will be repacked in special shipping cartons.

Your contribution to ensuring fast delivery: Please ensure that the goods can actually be delivered to you.

If you are not personally at home, you may also provide the address of a neighbour or your workplace as the delivery address.

Shipping Costs

The additional charge for freight and packaging depends on the quantity ordered (purchase value in euros).

Delivery Terms

In the event that the goods ordered are unavailable, we reserve the right to provide an equivalent product in terms of quality and price.

In the event that the goods ordered are unavailable, we also reserve the right not to deliver the goods.

Any payments already made will be refunded immediately. As a rule, we will inform you in such cases.

Complaints and Returns

If the delivered goods have been damaged during transport, please have this confirmed immediately by the delivery driver in an informal written statement.

Please contact us within 48 hours and refrain from returning the goods until you have contacted us.

2. PAYMENT TERMS

For first-time orders, payment in advance is required; subsequent orders are subject to individual agreement.

For purchases directly from the winery: Mastercard (debit card) or cash payment.

3. OTHER PROVISIONS REGARDING PURCHASE AND DELIVERY

Conclusion of the Purchase Contract

The purchase contract is concluded through the buyer’s online order, which we confirm by telephone or email.

Prices

All prices are final prices in EUR, including the applicable Austrian VAT. The prices valid at the time of ordering shall apply.

Vintage Information

The bottle images do not always correspond to the vintages currently available for delivery. If a particular vintage is sold out, we reserve the right to supply the respective subsequent vintage.

Miscellaneous

Our offers are non-binding and subject to prior sale. The prices shown are binding until they are updated. We reserve the right to make price changes and correct printing errors.

The goods remain our property until full payment has been received.

Status of the General Terms and Conditions: 31 December 2024

4. Amendments to the General Terms and Conditions

Horst & Georg Schmelzer GesnbR reserves the right to amend or modify these General Terms and Conditions. However, such amendments shall not apply to orders that have already been placed. By placing an order, the customer accepts the General Terms and Conditions applicable at that time.